Last Updated: May 2025
At Proman India (“Proman,”
“we,”
or “us”), we are committed to maintaining and respecting your
(“user” or “you”) privacy. This Privacy Policy (“Privacy
Policy”) explains what information we collect, how we protect it, and what choices
and rights you have regarding your personal data.
OUR SERVICES
This Privacy Policy outlines how Proman India collects, stores, uses, and protects your personal data when you interact with our services both online and offline (collectively referred to as “Services”):
- Websites and subdomains operated by us (“Site(s)”);
- Mobile applications developed under the Proman brand;
- Other platforms that link to this Privacy Policy; and
- Offline services such as wellness camps, health consultations, or orders placed via phone or retail outlets.
Please note that this Privacy Policy does not apply to:
- External websites or organizations not owned by Proman India.
Our Services are designed to offer wellness-related information and support for adult consumers in India. These Services are not intended to replace professional medical advice or healthcare treatment. If you need medical attention, please consult your physician or call emergency services.
In certain cases, if your data qualifies as Protected Health Information (PHI) under Indian medical data laws, we will handle it with strict confidentiality and in compliance with applicable guidelines.
1. TYPES OF PERSONAL INFORMATION WE COLLECT AND USE
When you interact with Proman Services, we may collect the following types of personal data (“Personal Information”):
- Contact details such as name, email, phone number, or shipping address.
- Demographic data including gender, date of birth, and location (e.g., city or postal code).
- Purchase information like product orders, subscription details, and delivery preferences.
- Billing and payment details such as your payment method or billing address.
- Account information, including profile picture or preferences saved in your user account.
- Optional health-related inputs for certain services—only if you voluntarily provide them.
- User-generated content on social media, product reviews, or comments on our blog.
• Information You Provide to Us
When you use Proman India’s Services, you may share certain personal details with us in different ways:
1.1. Forms on Our Website: You may enter your name, email, phone number, or other details to place an order, request support, join our wellness programs, or ask a question.
1.2. Newsletter Subscription: You may provide your name and email to receive updates about men’s health, nutrition, and Proman products directly in your inbox.
1.3. Promotional Communications: If you opt in, we may send you updates via SMS, email, or WhatsApp about offers and new launches. You can unsubscribe anytime.
1.4. Account Sign-Up: When registering, you may provide your name, mobile number, address, date of birth, and create a login. This helps us personalize your experience and secure your access.
1.5. Payments: When purchasing products, you may provide payment details like card number, billing address, or UPI ID. These are processed securely via trusted payment gateways.
1.6. Surveys: Sometimes we may ask for feedback on Proman products or services. This helps us improve your experience.
1.7. Health & Wellness Inputs: You may optionally share basic health info (e.g., age, weight, lifestyle) when using certain wellness tools. This is always voluntary and used only to support your needs.
1.8. Fitness Programs: If you join our wellness programs, we may ask for health records, emergency contact details, or fitness goals.
• Information Collected Automatically
When using our website or app, certain technical information is collected automatically to improve performance and security:
1.1. Log Data: This includes IP address, device type, browser version, and visit time. It's used for analytics and security monitoring.
1.2. Usage Tracking: We track pages visited, session time, and user behavior to enhance your shopping and browsing experience.
1.3. Cookies: Cookies help remember your preferences, save login sessions, and improve website performance. You can control cookies via your browser.
1.4. Analytics Tools: We use services like Google Analytics to understand site usage. You can opt out through browser settings or plugins.
1.5. Web Beacons: These are used in our emails or pages to know if you've read or interacted with our content.
1.6. Mobile Data: We collect device type, OS version, and carrier details when using the mobile version of our Services.
1.7. Location Data: If you enable location services, we may use your city or area to provide localized offers or delivery details.
1.8. Social Media: If you engage with Proman via Facebook, Instagram, or other platforms, those platforms may collect data through cookies or interactions. Please refer to their privacy settings.
2. HOW WE USE AND SHARE YOUR PERSONAL INFORMATION
• How We Use and Disclose Your Personal Information
In addition to the purposes described in Section 1, we may use your Personal Information to:
- Fulfill and manage your orders, subscriptions, and interactions with Proman Services;
- Respond to inquiries and share product updates or wellness content we believe may benefit you;
- Improve our website, customer experience, and service efficiency;
- Analyze user behavior to optimize features and content;
- Prevent fraud, abuse, or violations of our policies and terms.
We may work with third-party platforms to display Proman ads tailored to your interests based on your browsing activity. These platforms may use cookies or tracking pixels to personalize your experience. You can disable such ads by adjusting your browser’s privacy settings. To opt-out of interest-based advertising, visit:
• Who We Disclose Your Personal Information To
To provide Proman products and services, we may share your information with:
1. Our Team and Partners: Our trained team and affiliated service providers use your details to fulfill orders and enhance your experience.
2. Third-Party Providers: These include logistics partners, hosting services, and marketing platforms we work with under strict data privacy agreements.
3. In Case of Business Transfers: If Proman India undergoes acquisition, merger, or reorganization, your data may be transferred under the same privacy safeguards.
4. Legal & Compliance: If legally required, we may share data with government or enforcement authorities to comply with Indian law and protect rights or safety.
3. INTERNATIONAL DATA TRANSFER
All Proman services and data processing are conducted within India. We do not store or transfer your personal data to servers outside India unless explicitly stated and in compliance with Indian data protection regulations. Your data is handled according to the standards applicable under Indian law.
4. HOW WE PROTECT YOUR PERSONAL INFORMATION
We apply strong security protocols, including SSL encryption and access controls, to protect your personal data from unauthorized access, misuse, or loss. All systems are monitored and updated regularly. If you have concerns about your data safety, contact us.
- Do Not Track: Proman India does not track you across third-party websites for targeted advertising and currently does not respond to “Do Not Track” browser settings.
5. CHILDREN’S PRIVACY
Our Services are intended only for individuals 18 years of age and older. Proman India does not knowingly collect Personal Information from children under 13. If you are a parent or legal guardian and believe your child under 13 has submitted personal data to us, please contact us immediately.
6. YOUR RIGHTS AND CHOICES
As a user in India, you may have the right to request access to your personal data, request corrections, or ask for deletion where applicable. To exercise your rights, please contact us using the details in Section 11 of this Privacy Policy.
7. REGIONAL COMPLIANCE
If specific privacy rights apply in your region under Indian or international law, we will comply with applicable regulations in force at the time. We are committed to following the Personal Data Protection Bill (or its updated form) as and when enacted.
8. RETENTION OF PERSONAL INFORMATION
Your Personal Information will be retained only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required under Indian law.
9. LINKS TO OTHER WEBSITES
Proman India is not responsible for third-party websites linked from our Services. Any such link does not imply endorsement. We encourage you to read the privacy policies of those sites before submitting personal data.
10. CHANGES TO THIS PRIVACY POLICY
This Privacy Policy may be updated from time to time. Any material changes will be communicated clearly. Unless stated otherwise, changes become effective as soon as they are published on our website. Continued use of our Services means you accept these updates.
11. HOW TO CONTACT US
If you have any questions regarding this Privacy Policy or how your data is handled, please email us at [email protected], call us at +91 22 4960 7890, or write to: Proman India, Data Privacy Team, Lotus Corporate Park, Goregaon East, Mumbai, Maharashtra 400063, India.